What You'll Learn

Delivering exceptional client and patient care is the goal of every veterinary team. But, let’s be real…it takes effort, focus and the willingness to learn new strategies and tools. In this session, we will introduce innovative strategies and processes that will knock your client’s socks off and keep your business on track for success.

  • Have a clear understanding of how often your clients want to be updated when their pet is hospitalized

  • Be familiar with 2-way chat, scripts for team, how to implement into operations flows and how to charge for the service

  • Consider new payment options

  • Learn how to charge for phone time

  • Be introduced to a new staff role for remote employees

RACE-Approved CE

Approved for 1 hour CE

Successfully pass a quick 5 question quiz after watching the video lesson to earn your RACE-CE Approved 1 hour CE certificate. Your certificate can be then printed, downloaded, added to your social media profiles, and stored in your account.

Course Curriculum Preview

  • 1

    Becoming a Better Veterinary Practice During COVID-19 and Beyond

    • Video Lesson: Becoming a Better Veterinary Practice During COVID-19 and Beyond

    • Quiz: Becoming a Better Veterinary Practice (Required for RACE and CVPM CE)

Meet Your Teacher:

Founder, CEO of Vet2Pet

Dr. Stacee Santi

Dr. Stacee Santi is the CEO and founder of Vet2Pet App Builders, where she developed a strategy to connect with clients and improve patient care through the development of a personalized custom app for veterinary practices. Stacee earned her DVM from Colorado State University in 1996. With over 20 years of clinical experience in small animal and emergency practice, Stacee brings an “in-the-trenches” approach to innovation and solutions for veterinary teams. She has served as a medical advisory consultant for NVA for 5 years, medical director for a general/ER AAHA-accredited practice in Colorado and is currently President of the Colorado Veterinary Medical Association, as well as Chairperson for their Telehealth Task Force. Stacee is regarded as a key opinion leader on mobile applications and veterinary reward programs. FUN FACT: Stacee is the former roller-skating champion of New Mexico.