FREE, RACE-approved webinar

Is your front desk about to cry on the daily? It is, after all, the hardest job in the whole practice which is why you will find all the doctors and techs in the back at any given moment. Let us inspire you to rethink your front of the house setup and start making the front desk the best place to be instead of the worst.

5 Steps to Improving CSR Efficiency

  • 30 Minutes

  • 1/2 Hour RACE-Approved CE Credit

  • 5 Actionable Tips

After this session, you'll be able to:

  • Adding in a Virtual care coordinator

  • Diverting phone call traffic off the front desk

  • Leveraging dopamine boosts when collecting payment

  • Curbside arrival processes that work

  • Implementing tea breaks

Meet Your Instructors

Founder, CEO of Vet2Pet

Dr. Stacee Santi

Dr. Stacee Santi is the CEO and founder of Vet2Pet App Builders, where she developed a strategy to connect with clients and improve patient care through the development of a personalized custom app for veterinary practices. Stacee earned her DVM from Colorado State University in 1996. With over 20 years of clinical experience in small animal and emergency practice, Stacee brings an “in-the-trenches” approach to innovation and solutions for veterinary teams. She has served as a medical advisory consultant for NVA for 5 years, medical director for a general/ER AAHA-accredited practice in Colorado and is currently President of the Colorado Veterinary Medical Association, as well as Chairperson for their Telehealth Task Force. Stacee is regarded as a key opinion leader on mobile applications and veterinary reward programs. FUN FACT: Stacee is the former roller-skating champion of New Mexico.


Karyn Ekola

Karyn is a CVPM who started her veterinary industry career in 2002 at Riverview Animal Hospital in Durango, CO as a kennel tech, and by 2011 had worked her way up to hospital manager. She earned her CVPM designation in 2016. Karyn assisted with the development and launch of the mobile app in 2010 and has been an indispensable member of the team ever since! As Director of Product, Karyn provides technical support to practices and app users, works closely with the developer team to coordinate new app releases, feature updates and improvements, and ensures that Vet2Pet’s technology remains a cutting-edge solution for veterinary practices and their clients. In her spare time, you can find Karyn playing with her two kids. She shares her home with two dogs and a cat and is an avid Denver Broncos fan and astronomer. FUN FACT: Karyn was a contestant in the Miss Colorado American Princess pageant at 7 years of age!